Because of the sensitive and intimate nature of our items, we do not accept returns or exchanges, except in the case of a damaged or defective for which we will offer an exact exchange only. If your product is damaged or defective, you need to contact us within 5 days of receipt to obtain an exact exchange. Please email our customer care department info@nuoir.com if you have any questions. Any item that is returned without authorization will not be accepted and sent back.

This includes, but is not limited to:

• vibrators and dildos
• douche/enema kits
• anal toys, beads and plugs
• cock and ball devices
• cock rings and cock sleeves
• gags and ropes
• lingerie and men's wear

Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned. 
Lubes, massage oils, condoms, body paints and body jewelry are also not returnable

Please Note: We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud department.